Return & Refund Policy

At SpinaRose Jewelry, we are committed to providing a clear, fair, and transparent return and refund process while maintaining product hygiene and quality standards. Please review the policy below carefully before initiating a return.

 

  • Return Eligibility

We accept returns if all of the following conditions are met:

The return request is submitted within 30 days of delivery.

Items are unworn, undamaged, and in their original packaging (including certificates and boxes).

A valid order number or proof of purchase is provided.

Returns that do not meet these conditions may not be eligible for a refund.

 

  • Important Hygiene Notice

For hygiene reasons, flatback earrings and pierced jewelry are final sale and cannot be returned or exchanged unless there is a quality issue or an order error.

This policy is in place to protect the health and safety of all customers.

 

  • Non-Returnable & Final Sale Items

The following items are not eligible for return, refund, or exchange:

Customized or personalized jewelry;

Items clearly marked as Final Sale or Non-Returnable at the time of purchase;

All 14K Solid Gold items;

Digital products and gift cards;

Final Sale items cannot be refunded, exchanged, or converted into store credit.

 

  • How to Initiate a Return

Please contact us within 15 days of delivery to request a return authorization:

When contacting us, please include:

Your order number;

The email address used at checkout;

The reason for the return;

Our support team will review your request and provide further instructions.

 

  • Return Address

return instructions (including the appropriate return address) will be provided by our customer support team after approval.

 

  • Return Shipping Costs

Quality-related issues or order errors: We will provide a prepaid return label.

Non-quality-related returns: Customers are responsible for return shipping costs.

Please ensure all returned items are securely packaged to prevent damage during transit.

 

  • Tracking & Inspection

After shipping your return, please email us the tracking number.

Returns are processed within 3–5 business days after we receive and inspect the item.

Items returned without authorization or without a valid return request may not qualify for a refund.

 

  • Refund Details

Refund Method：

Refunds are issued to the original payment method (credit card or PayPal).

Refund Timeline：

Return processing: 3–5 business days after inspection.

Bank processing: 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to a quality issue or order error.

 

  • Exchanges

For size or item exchanges:

Follow the return request process outlined above.

Include a note specifying your desired replacement item or size.

Replacement items will be shipped once the return is approved.

Orders are typically processed within 48 hours. If you request cancellation before order processing begins, we will support the cancellation.

 

  • Additional Notes

Items that do not meet return eligibility requirements may be declined.

Returns damaged due to improper packaging may not qualify for a refund.

If a return shipment is lost, please contact us with tracking details so we can assist.

If you have any questions regarding returns, refunds, or exchanges, please contact our support team.

We are committed to transparent policies, responsible service, and reliable customer support.