Questions & Answers
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CONTACT INFORMATION
Additional Contact Options:
WhatsApp: +(86)152-2455-4512
Live Chat
Do you have questions about how we can help you? Send us an email and we’ll get in touch shortly.
Here you can quickly find the questions and answers you need.
Payment
We accept the following forms of secure payment:
(1) PayPal (2) Credit card (3) Bank Transfer
The currencies that we can accept are USD, GBP, EUR, AUD, CAD.
Tax is charged by Customs offices in destination country based on their rules and policies. Buyer is responsible to find out the situation in your country. Therefore, if need, these charges shall be paid by buyers. buyers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Please verify your bank card's remaining balance. If you notice that your first order has been double charged, please contact your account manager.
Our system checks a random amounts of orders to ensure that they were placed by an authorized user of the payment method selected.
Fill up the coupon code in the box when "checkout". Per Order, only can use one coupon code. And cannot be stacked.
If you can't type in, kindly check firstly you have finished all information needed before, like shipping address, shipping options, and payment method.
If you have entered all of this information but still can't apply, kindly ensure that the code is spelled correctly and that all order minimums/requirements are met. Please also have a check at the expiration date of your coupon.
Shipping
You can always check the status of your order at your track order account. Once your payment is confirmed and we will deliver your order ASAP. Usually, it takes about 1-2 business days. If you order many items, the processing time depends on the item that needs time most.
We will ship your goods 1-2 business days after receiving your payment. When your goods are shipped, we will send the information to your registered email.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Kindly have a check that your email address is spelled and formatted correctly. Also, you may visit "My orders" to get more order update.
As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.
We can ship to all countries/regions that have DHL, the United States, the United Kingdom, France, Spain, Mexico, Germany, etc. Please contact your sales manager before placing order if you are not sure about the case.
Orders
We apology for the inconvenience caused due to size unfit. We accept exchange requests for most items within 7 days after you signed the parcel. Considering the time for return and reship, also the fast fashion nature of our business, we strongly recommend you apply to return for refund, then replace a new order with the correct size before it sold out.
Please note: Returns or exchanges due to personal reasons are at your own expense.
Please refer to our return and refund policy.
It will take up to 3-5 business days to process your refund or exchange request after we receive your package.
We refund for shortage, shipping refund for shortage, damaged, wrong style/color. We refund to original payment way.
If you receive a damaged, defective, or incorrect item, please contact sales manager within 7 days after you signed the parcel.
Returns & Refunds
If you want to change the confirmed order, please contact sales manager with your change request details included immediately. If still no contact info. with your sales manager, you can ask via WhatsApp, email, or Live chat on website.
You can correct your shipping address on your checkout page.
A confirmation email will be sent within 24 hours after payment is completed Also, you can check your order status via click "My orders", and we'll link tracking number with order after shipped.
If you have placed an order but still want to add some items. Please contact your sales manager who will help you confirm whether you can add them. If possible, our sales manager will assist you to add items.
Please contact your advisor to help you cancel the Order directly.
